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We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
Please allow 5-20 days for processing. Refunds will be credited to the original purchasing credit card account number only.
INTERNATIONAL ORDER POLICY
International orders are final sale. No returns, non-refundable after the order has shipped out.
All international orders require signature upon delivery. Please track your order to have the delivery date for your order at your billing address. Or, you can pick it up at your local shipping company that has provided your shipment tracking number.
If you miss the first delivery attempt, your driver will leave a USPS/UPS InfoNotice indicating a delivery attempt has been made. Call them to reschedule delivery or pick it up at your local shipping department.
After 2 delivery attempts, your order will be returned back to us if you miss the final notice from the shipping company. You will pay us back for all shipping costs that we have paid for your order. We cannot refund shipping charges.
Any additional fees for returned packages will be charged to the customer.
If returning any electronic or defective equipment, shipping costs must be paid by customer. Be sure that you return your defective equipment within the manufacturer’s warranty period. We will follow our vendor’s processing policy after we have received the item. Please note that our vendor may take 30 to 60 days time frame.
Email and phone number MUST be provided, otherwise we cannot ship out your order!